Senior Engineer, Technical Support- PowerMax Support

As a Senior Engineer, Technical Support within the PowerMax Support organization, you will play a critical role in delivering advanced technical expertise and resolving complex issues across Dell's enterprise storage portfolio.

You will collaborate with enterprise customers, engineering teams, and cross-functional stakeholders to support mission-critical storage environments, ensuring optimal performance, availability, and customer satisfaction.

In This Role, You Will:


* Provide expert-level technical support for Dell PowerMax storage solutions - via phone, web, chat or email.

Diagnosing and resolving complex hardware, software, configuration, and performance-related issues.


* Leverage advanced troubleshooting methodologies, diagnostic tools, and analytical techniques to efficiently identify root causes and drive timely resolutions for both known and emerging issues.


* Support a broad range of storage technologies and customer environments, including SAN architectures, local and remote replication, RAID technologies, distributed workloads, and associated infrastructure components.


* Partner closely with engineering, product teams, and cross-functional support organizations to resolve critical customer escalations, perform root cause analysis, and contribute to continuous product and process improvements.


* Serve as a trusted technical advisor and primary point of contact for customers, ensuring effective communication, proactive engagement, and a best-in-class support experience.


* Contribute to knowledge sharing, technical mentoring, and the ongoing enhancement of support readiness across the organization.

Take the First Step Toward Your Dream Career

At Dell Technologies, every team member brings unique perspectives and expertise.

We're looking for individuals who are passionate about technology, customer success, and solving complex technical challenges.

Essential Requirements


* 3-5 years of experience in technical support, storage engineering, or a related field, with hands-on experience supporting enterprise storage solutions.


* Strong understanding of storage technologies, including RAID,SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.


* Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.


* Familiarity with modern containerized environments and orchestration technologies, including Kubernetes.


* Demonstrated analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.


* Excellent verbal and written communication skills, with a strong customer-focused mindset and the ability to perform effectively in a fast-paced support environment.

Desirable Requirements


* Bachelor's degree with 3-5 years of relevant professional experience, or Master's degree with 3+ years of related experience; equivalent practical experi...