Customer Order Management & Logistics Support Specialist with German

Customer Order Management & Logistics Support Specialist with German

Job Description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

You were made to create what’s next: you’re a problem-solver – a connector – someone who thrives on bringing order to complexity and driving continuous improvement.

You hold the big picture while mastering the details, making sure every product, process, and partnership moves with precision and purpose.

You lead with the highest standards of integrity, efficiency, and collaboration, always turning today’s challenges into tomorrow’s success stories.

In this role, you’ll help shape the future of tissue and hygiene for billions of people worldwide.

We’ll be Unstoppable Together.

About You:

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Order management is the process of capturing, tracking, and fulfilling Customer orders from order placement through delivery.

In this role, you will manage the full end‑to‑end order‑to‑delivery process for assigned IFP EMEA markets, ensuring accurate order capture, timely delivery, and high service quality.

You will work closely with Customers, Sales, Supply Chain, Logistics, and other internal stakeholders to deliver strong On‑Time‑In‑Full performance and a positive Customer experience.

In this role, you will:


* Manage end‑to‑end order processing, including order receipt, validation, SAP order entry, product allocation, delivery scheduling, and order changes to ensure smooth fulfilment.


* Act as the main point of contact for assigned Customers, providing timely, clear communication in English and local languages to support high Customer satisfaction.


* Support service performance, sustainability, and cost efficiency by respecting minimum order quantities, optimizing transport, and contributing to On‑Time‑In‑Full delivery targets.


* Handle logistics issues and claims using the Dispute Case Management tool, including discrepancy investigation, credit/debit note issuance, returns coordination, and SOX‑compliant controls.


* Collaborate proactively with Commercial, Supply Chain, and Logistics teams through regular meetings to resolve service challenges and implement solutions.


* Maintain accurate Customer master data and documentation, ensuring systems and records remain up to date.


* Identify process gaps and contribute to continuous improvement initiatives that enhance efficiency and service quality.


* Support projects related to process improvements, system changes, or new ways of working, including knowledge sharing and training of team members when required.

To succeed in this role, you will need the following ...