Web Product Experience Lead

Web Product Experience Lead

Location: Sydney preferred (Hybrid), however we are open to applications from other locations across Australia.

At Schneider Electric, we're looking for a Web Product Experience Lead to help shape the future of our digital customer experience across multiple brands and business units.

Reporting to the Head of Digital Customer Relationships, you'll lead a team of five and play a critical role in translating marketing strategy into scalable digital capabilities.

You'll drive the evolution of our web platforms, digital experiences, and AI-enabled capabilities, ensuring they deliver measurable business outcomes, stronger customer experiences, and improved marketing performance.

This is an opportunity for a strategic and hands-on leader who can challenge traditional thinking, navigate complexity, and bring people together to deliver meaningful change.

Key Responsibilities


* Own and prioritise the web and digital roadmap across multiple brands, balancing transformation initiatives with business-as-usual delivery.


* Translate marketing strategy into scalable digital capabilities that support customer acquisition, engagement, conversion, and retention.


* Lead the delivery and optimisation of web experiences, digital platforms, and customer journeys.


* Drive continuous improvement in digital performance through KPI management and data-driven decision-making.


* Provide functional leadership for web and digital delivery, embedding agile ways of working and continuous improvement.


* Partner with marketing, sales, customer experience, IT, data, and operational teams to identify opportunities and deliver impactful solutions.


* Work closely with global development teams, engineers, architects, and external partners to design and deliver digital experiences.


* Manage dependencies across web platforms, martech solutions, AI-enabled capabilities, analytics, governance, and operational processes.


* Create alignment and accountability across stakeholders to ensure successful delivery of strategic priorities.


* Champion innovation and bring a future-focused perspective to customer experience, digital channels, and AI.

Requirements


* Bachelor's degree in Marketing, Commerce, Communications, Digital Media, or a related discipline.


* Proven experience translating marketing strategy into measurable business outcomes through digital capabilities.


* Strong experience working within web, martech, or complex digital customer experience environments.


* Experience leading digital transformation, customer experience, or web-based initiatives.


* Experience working in agile environments and leading cross-functional delivery teams.


* Strong understanding of digital customer experience, service design, and AI-enabled experiences.


* Experience managing governance, operational readiness, risk, and compliance requirements.


* Outstanding stakeholder management,...