Senior Technician, Field Service

Senior Technician, Field Services

When our customers are looking for consultative IT expertise, where else would they turn but to the company driving human progress through technology? Our Field Services team within Professional Services are specialists in Site Services, Asset Management and on-site services.

Join us to do the best work of your career and make a profound social impact as a Senior Technician on our Field Services Team in Pune.

What you'll achieve

As a Senior Technician, you will apply technical expertise, peer collaboration, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

Provide second level support for End user Desktop and IT Site Services support and assist management team with day-to-day operations of the group.

Receives, assesses, troubleshoots and escalates support incidents and requests.