Manager, Functional Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Manager, Functional Transformation on the Sales & Service team, you will be responsible for:


* Lead workstreams that support customer, sales, and service transformation programs from assessment through implementation


* Translate business needs into process designs, requirements, operating model recommendations, and implementation plans


* Manage day-to-day delivery activities, including planning, issue resolution, stakeholder alignment, and quality review


* Facilitate client workshops and working sessions to define future-state processes, capabilities, and technology needs


* Collaborate with cross-functional teams to support solution delivery across strategy, experience, operations, data, and technology

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

Qualifications

Required:


* Bachelor's degree


* 5+ years of experience supporting regulatory or state government operations, including experience with a state licensing board, legislative body, policy or regulatory operations, or constituent services


* 2+ years of experience delivering Salesforce solutions, including end-to-end lifecycle ...