Project Management Consultant - Technology

This role is responsible for leading complex customer and employee experience initiatives and serving as a subject matter expert in Voice of the Customer methodologies.

The position requires an experienced professional who can work independently on high-impact projects, mentor junior team members, drive cross-functional collaboration, and deliver strategic insights that influence business decisions.

This individual will lead research and analysis efforts, develop frameworks and methodologies, create executive-ready deliverables, and serve as a trusted advisor to project stakeholders.

Success requires deep expertise in customer experience, strong analytical capabilities, excellent judgment, the ability to navigate ambiguity.

Recruiting for this role ends on 7/14/2026.

Work you'll do

Voice of the Customer Leadership:

Responsible for running the VoC program while partnering with leaders across the organization to improve customer experience, service performance, and business outcomes, and proactively cultivating relationships to surface opportunities that expand the program's reach and impact.

Project Leadership & Execution:

Lead high-visibility, cross-functional projects from conception through implementation with minimal oversight, managing multiple concurrent initiatives while navigating organizational complexity, removing blockers, and building stakeholder alignment to ensure timely delivery and desired outcomes.

Advanced Research & Strategic Insights:

Conduct sophisticated quantitative and qualitative analysis of customer data from multiple sources, design and execute customer interviews, focus groups, and discovery sessions, then synthesize complex findings into clear, actionable business strategies and recommendations that connect customer insights to key business metrics such as revenue, retention, and efficiency.

Change Management:

Design and execute change management plans to drive adoption of customer-centric practices, creating communication plans, training materials, and enablement resources, while monitoring adoption and adjusting approaches to overcome resistance.

Executive Communication:

Create executive-ready presentations, reports, and compelling data visualizations that communicate complex insights clearly, present findings and recommendations to senior leaders with confidence, and facilitate workshops and working sessions with cross-functional teams to drive alignment and action

Mentorship & Knowledge Sharing:


* Mentor junior analysts and consultants on research methodologies and best practices, lead knowledge-sharing sessions to build team capabilities, and develop documentation, templates, and reusable frameworks that enable consistency and scale.


* Serve as a central point of contact and connective link for the team, keeping operations organized and teams aligned.

Lead KPI tracking, facilitate strategy team workshops, and coordinate project brainstorming sessions to support planning, collaboration, an...