Manager of Business Processes

Key Responsibilities

Business Process Improvement


* Conduct ongoing assessments of business processes across the organization to identify inefficiencies, bottlenecks, and opportunities for improvement — with or without AI involvement


* Design and implement process improvements using the most effective approach available: workflow redesign, automation, AI augmentation, or a combination of methods


* Leverage Claude-based workflows where applicable to streamline document processing, reporting, data analysis, and cross-functional communication


* Use Claude Code for lightweight scripting, developing agents, and automation of repetitive business tasks without requiring full engineering resources


* Evaluate emerging AI tools and make evidence-based recommendations for adoption; clearly distinguish where AI adds genuine value versus where traditional process improvement is the right answer

 

Process Design & Documentation


* Map current-state business processes and define future-state workflows that incorporate AI assistance


* Develop standardized process documentation, SOPs, and playbooks for AI-augmented workflows


* Establish metrics and KPIs to measure process efficiency gains, cost savings, and quality improvements


* Maintain a portfolio of active process improvement initiatives and communicate progress to stakeholders

 

Cross-Functional Collaboration


* Partner with department heads to understand pain points and define improvement objectives


* Facilitate workshops and working sessions to surface process bottlenecks and co-design solutions


* Serve as the internal subject matter expert on responsible AI use — setting guardrails, best practices, and governance standards


* Train and enable employees to confidently use AI tools in their day-to-day work

 

Data Governance & OneTrust


* Own and manage data flow documentation within the OneTrust platform, ensuring all business process changes that affect data collection, storage, or transfer are accurately reflected


* Partner with Legal, IT, and Compliance to maintain up-to-date data flow maps and privacy impact assessments as processes evolve


* Serve as the primary business-side liaison for OneTrust — coordinating with stakeholders to capture new data flows, remediate gaps, and ensure ongoing program accuracy


* Identify opportunities to streamline and automate OneTrust data flow maintenance through integrations or templated workflows

 

Technology Stack Ownership


* Develop and maintain working knowledge of rf IDEAS' software technology stack — including core business systems across Finance, Operations, Sales, CRM, and IT — to understand how tools interconnect and where process friction originates


* Proactively identify opportunities to enhance, consolidate, or replace tools based on observed workflow gaps, redundancies, or evolving business needs


* Provide informed recommendations to lea...