SIRC Service Owner, Senior Manager

SIRC Service Owner, Senior ManagerReference Code 5037

Location:

Country: Canada; United Kingdom; United States

US Locations: USA - Hermitage; USA - Nashville; USA - Tampa

Non-US Locations: CAN - Halifax; CAN - Saint John; CAN - Toronto; GBR - Aberdeen; GBR - Bristol; GBR - Cambridge; GBR - Milton Keynes; GBR - Reading; GBR - St.

Albans

Deloitte Global is the engine of the Deloitte network.

Our professionals reach across disciplines and borders to develop and lead global initiatives.

We deliver strategic programs and services that unite our organization.

Work you'll do

The Security Inquiry Response Center (SIRC) is Deloitte's global central service providing accurate and up-to-date cybersecurity information to meet the demands of Deloitte's clients.

The Service Owner is accountable for the overall delivery, strategic direction, and continuous evolution of the SIRC service.

This role leads global SIRC operations, ensures high‑quality and timely delivery of services and projects, and drives strategic initiatives to support growth, scalability, technology enablement, and operational excellence.

The leader partners closely with Global Deloitte Technology (DT) and Governance, Risk & Compliance (GRC) leadership to align priorities, outcomes, and success measures, while developing and coaching SIRC managers to build a high‑performing, sustainable team.

Key responsibilities include:

Service Delivery & Accountability

Responsible and accountable for the end‑to‑end delivery of SIRC services and projects, ensuring commitments related to quality, timeliness, and stakeholder expectations are consistently met.

Oversees operational performance, identifies risks and escalations, and ensures appropriate mitigation actions are in place.

Ensures SIRC operates in alignment with agreed service scope, standards, and governance expectations.

Strategy, Growth & Transformation

Defines and drives the overall SIRC strategy, including service growth, expansion, and continuous improvement initiatives.

Leads the evolution of SIRC capabilities through process optimization, technology enablement, and resource planning to support increasing demand and complexity.

Identifies opportunities to enhance scalability, efficiency, sustainability of the SIRC operating model and potential extension of service scope.

Technology & Resource Enablement

Provides strategic oversight of SIRC technology initiatives, tools, and platforms to improve service delivery and user experience.

Ensures appropriate resourcing models are in place, balancing demand, capacity, and skill requirements across the SIRC organization.

Partners with technology and delivery teams to prioritize and deliver enhancements that support long‑term service objectives.

Stakeholder Alignment & Collaboration

Sets and aligns goals with Global DT and GRC leadership to collectively achieve shared outcomes and organizational success.

Acts as a senior point of engagement for key stakeholders, ensurin...