Service Representative Cooling

Join our dynamic team as a Field Service Engineer and be at the forefront of delivering exceptional technical solutions to our valued customers! We're looking for a talented professional who's ready to make an impact through hands-on technical expertise and customer service excellence.

What will you do:


* This position is responsible for providing product-based and professional services to company's customers including technical site analysis to resolve customer issues and field service duties on the company's complete range of HVAC Units.


* Perform Startup/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all company cooling equipment


* Provide installation consulting services at customer site and over the phone


* Manage unit replacement when necessary


* Work with customers, contractors, other members of the team, Sales Partners, Tech Support, and Services Manager to resolve escalated problems


* Educate customers on basic operation of their equipment


* Keep customers informed on any issues which they may experience with their equipment in a way which is beneficial to the customer


* Interact with customers by phone/face to face depending on the level and type of support required


* Respond to common inquiries or complaints from customers


* Ensure compliance with all safety policies, practices and procedures at all times

Qualifications:



* Bachelor Degree in Mechanical/Electrical/RHVAC Engineering


* A minimum of 3 years experience in a RHVAC field, prefer to field service experience


* Knowledge of HVAC systems, test and measurement equipment, knowledge of electrical and mechanical codes


* Good knowledge of mechanical and refrigeration principals


* Good level of technical knowledge of mechanical/refrigeration component theory


* Ability to calculate air flow rate, water flow rate, temperature/humidity deviation, superheat, sub-cooling and piping size


* Excellent customer service and interpersonal skills


* Ability to communicate effectively and clearly to various intellectual levels


* Strong English written and verbal communication skills


* Jakarta based