Operations Coordinator

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

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Time Type:
Full time

Department:
Dental

All Locations:
1601 Washington Street

Position Summary:
NeighborHealth is seeking an experienced individual to serve as Operations Coordinator in the Dental department.

Under the supervision of the Administrative Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department.

The coordinator will work with providers, dental supervisors and other staff to create excellent patient experience.

Responsibilities include but are not limited to: template management, referral processing and tracking, schedule management, dental estimate creation, insurance/benefit plan verification and prior-authorization submissions.

The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.

What You'll Do

The Operations Coordinator will work with providers, dental supervisors and other staff to create excellent patient experience.

Responsibilities include but are not limited to: template management, referral processing and tracking, schedule management, dental estimate creation, insurance/benefit plan verification and prior-authorization submissions.

The successful candidate will be able to perform the following responsibilities:


* Manage the providers schedule templates in Epic, which includes opening/closing, and editing individual provider schedules


* Ensure timely checking-in and checking-out of all patients



* Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach, as well as work queue management


* Monitors the department’s referral report, submits prior authorization requests.

Participates in the tracking of high-risk patients



* Assists with patient flow and waiting room management


* Coordinates the department recall/waiting lis...