Service Management Lead

Are you an experienced technology leader who thrives in complex, high-visibility operational environments? Deloitte is seeking an Engineering Delivery Manager II (Service Management Lead) to lead service delivery and operational readiness for technology services supporting a large-scale global sporting event environment.

This role will oversee service stability, resilience, and go-live preparedness across critical operations, while driving alignment to agreed service levels and operational requirements.

The ideal candidate brings strong service management experience, structured operational leadership, and the ability to coordinate across teams, vendors, and stakeholders in fast-paced conditions.

Work you'll do

As an Engineering Delivery Manager II on the AI & Engineering team, you will be responsible for:


* Leading end-to-end delivery of technology services that support live event operations, with a focus on service stability, resilience, and adherence to agreed service levels


* Directing readiness planning, rehearsal coordination, and go-live preparedness activities to ensure people, processes, and tools are aligned to operational requirements


* Providing leadership across information technology service management processes, including incident, problem, change, and service continuity management


* Coordinating with technology vendors, functional teams, and stakeholder groups to manage dependencies, mitigate risk, and support operational excellence


* Communicating status, risks, escalations, and operational priorities to engagement leadership, project team members, and cross-functional stakeholders

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The Team

AI & Engineering leverages engineering capabilities to build, deploy, and operate integrated, sector-focused solutions across software, data, artificial intelligence, networks, and hybrid cloud infrastructure.

Our teams help clients modernize technology and data platforms, improve mission-critical operations, and enable business advantage through scalable engineering solutions.

We tailor our delivery approach to each client's priorities, operating environment, and transformation goals.

Qualifications

Required:


* Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or another technology-focused discipline; alternatively, equivalent experience


* 5+ years of experience in servi...