Senior Manager of Site Reliability Engineering

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms-Data Protection and Recovery organization team, you are the non-functional requirement owner and champion for the applications in your remit.

You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area.

You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities



* Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability


* Effectively negotiates with peers and executive partners to ensure optimal outcomes for all


* Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.


* Drives the adoption of site reliability practices throughout the organization


* Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics


* Drives a culture of continual improvement and solicits real-time feedback to improve the customer's experience and

Ensures your team collaborates with other teams within your group's specialization and avoids duplication of work where possible


* Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes


* Provides personalized coaching for entry to mid-level team members and

Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences


* Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills



* Formal training or certification on software engineering concepts and 5+ years applied experience


* Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls


* Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.


* Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while mainta...