Senior Service /Project Engineer - Tridum Niagra

Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success.

This role blends hands-on problem-solving with strategic consulting-you'll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance.

What will you do?


* Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts


* Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety


* Deliver technical consulting to customers and internal teams to uncover needs and support business development


* Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions

What are the key skills we are looking for?


* Active Listening - advanced level; understanding customer concerns and translating them into technical solutions


* Customer Support - advanced level; delivering proactive service that builds trust and long-term relationships


* Maintenance and Repair - advanced level; executing complex maintenance to maximize system reliability


* Predictive Maintenance - advanced level; using data and diagnostics to prevent failures before they occur


* Problem Solving - advanced level; diagnosing root causes in multi-component systems under pressure


* Resilience - advanced level; maintaining focus and performance in high-stakes service environments


* Safety Standards - advanced level; ensuring all work meets regulatory and safety compliance requirements


* Technical Documentation - advanced level; creating clear records that support knowledge transfer and compliance

What qualifications will make you successful?


* Strong collaboration skills to work across functions and drive solutions in a technical ecosystem


* Ability to explain complex technical information clearly to diverse audiences with confidence


* Proactive approach that anticipates challenges and identifies opportunities before they're asked for


* Comfort juggling multiple priorities while upholding quality, safety, and compliance standards

What's in it for me?


* Meaningful work where your technical skills directly enhance customer outcomes and drive growth


* Opportunities to mentor team members and grow your leadership presence


* Exposure to advanced systems and innovative technologies across varied industries


* Collaborative culture that prioritizes safety, expertise, and professional development

Bring your technical talent to a team that values what you do-apply today!

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