J.P. Morgan Wealth Management - Associate, Client Safeguarding Lead

JPMorganChase Wealth Management is dedicated to helping investors achieve long-term financial goals through the Chase wealth management business, J.P.

Morgan Advisors, and the Self-Directed online investing platform.

The combined business manages approximately $650B in assets and includes 4,500 advisors across nearly 5,000 locations.

As a Client Safeguarding Lead within the Wealth Management service organization, you will serve as a front-line, specialized escalation resource responsible for fraud/scam, AML-related concerns, and Elder/Vulnerable Person (EVP) escalations routed through service channels.

This is not a generalist service role-this position requires investigative judgment from day one, strong regulatory awareness, and the ability to own complex cases end-to-end while balancing client protection, policy adherence, and a high-quality client experience.

You will handle high-stakes situations that may involve restricting access to funds, placing protective measures on accounts, or escalating for additional review.

You will partner cross-functionally with internal teams to drive timely, consistent outcomes, and you will identify trends to reduce repeat issues and strengthen controls.

Target operating hours: Monday-Friday 7 a.m.-8 p.m.

CST (8 a.m.-9 p.m.

EST) and Saturday 8 a.m.-4 p.m.

CST (9 a.m.-5 p.m.

EST).

Job Responsibilities


* Own fraud/scam, AML-related, and EVP escalations end-to-end, including investigation, research, documentation, decisioning, and resolution follow-through.


* Conduct advanced authentication, risk assessment, and root-cause analysis; identify red flags and take appropriate safeguarding actions aligned to policy and controls.


* Manage these fraud related calls/cases with professionalism, empathy, and clarity-balancing client experience with safeguarding and regulatory requirements.


* Perform meticulous review of Repeat Caller and high-risk accounts to validate prior outcomes, ensure consistency, and correct gaps in rationale or documentation.


* Evaluate exception requests to standard procedures, determine appropriateness, and coordinate required approvals and documentation.


* Partner cross-functionally with Wealth Management Client Operations, advisors, servicing teams, risk/control partners, Global Securities & Investigations 'GSI', and/or other partner areas to resolve issues efficiently and protect client assets.


* Identify trends and recurring drivers behind fraud escalations/instances that will contribute to process improvements, controls enhancements, and client experience improvements.


* Participate in working groups, pilots, and projects supporting continuous improvement and the evolution of the client safeguarding operating model.


* Maintain readiness through ongoing learning of evolving fraud typologies, policy updates, and relevant regulatory guidance (e.g., FINRA 2165 and applicable state laws).

Required Qualifications, Capabilities, and Skills
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