Medical Operations Manager

Role Overview & Responsibilities

Position Summary

The Medical Operations Manager ensures the delivery of safe, compliant, and patient-centered healthcare services through effective leadership of clinical operations.

This role provides oversight of nursing and clinic workflows, partners cross-functionally with medical and administrative teams, and drives operational excellence through performance management, process improvement, and regulatory compliance.

Scope and Impact

Oversees daily clinical operations with direct accountability for nursing staff and supervisory leadership.

Responsible for ensuring efficient clinic flow, appropriate staffing, and high-quality patient care delivery.

This role directly impacts patient outcomes, staff performance, and clinic efficiency by driving workflow optimization, ensuring compliance with regulatory standards, and fostering a collaborative, patient-centered care environment.

Decision Making Authority

Approve and implement process changes to improve efficiency and patient care.

Recommend budget allocations and cost-savings measures to leadership.

Resolve day-to-day operational issues without escalation, ensuring minimal disruption to care delivery.

Interactions / Working Relationships

Collaborate daily with the medical staff to coordinate patient care, align schedules and address operational needs.

Partners with interdisciplinary teams to ensure coordinated, patient-centered care.

Engage with patients and families to address concerns, improve satisfaction, and ensure a positive care experience.

Essential Duties and Responsibilities

Oversee and direct daily clinic operations ensuring smooth patient flow and seamless coordination between departments to maintain high-quality patient centered care.

(30%)

Lead and develop staff - supervise, mentor, and evaluate nursing teams; manage staff and schedules to meet service demand.

Create goals and objectives and ensure goals are met.

(25%)

Ensure Regulatory Compliance - Monitor and enforce adherence to healthcare regulations, Patient-Centered Medical Home standards, and safety protocols.

(15%)

Drive Process Improvement - Identify operational inefficiencies, implement solutions, and track performance metrics to enhance care delivery.

(10%)

Manage Resources and Budget - Allocate equipment, supplies and facilities effectively.

Monitor spending on medical and office supplies and recommend cost-saving measures.

(10%)

Enhance Patient Experience - Address patient concerns promptly, foster a culture of empathy and service excellence, and implement initiatives to improve satisfaction scores.

(10%)

Supervisory or Leadership Responsibilities

Direct and Indirect supervision: Overseeing daily work of the nursing staff, including nursing supervisors, registered nurses (dental, triage, health educators), licensed vocational nurses, and medical assistants

Hiring and Onboarding: Participates in interviews and selection of new team members; lead...