Head of IT&BPO México / Regional Product Manager LATAM & México

What makes DHL a great company?

Our people and our culture, built on respect and results!

DHL, the #1 global logistics service company, operates in more than 220 countries, making it the most international company.

With a workforce of over 480,000 employees, we provide solutions for an almost infinite range of logistics needs.

DHL is part of the German postal group and a global leader in logistics.

DHL Group comprises three divisions: DHL Express, DHL Global Forwarding, and DHL Supply Chain.

We are recognized as a Global Top Employer in 6 regions and 35 countries, including Mexico.

Our division, DHL Global Forwarding, focuses on providing import and export logistics services (air, ocean, and ground), including customs services.

Our expertise ranges from standardized operations and multimodal shipping solutions to highly customized industrial projects.

We have a great opportunity for you as a Head of IT&BPO México / Regional Product Manager LATAM & México located in Mexico City.

What will be your main objective in this role?

The Head of IT&BPO México / Regional Product Manager LATAM & México is responsible for leading the organization's technology, digital transformation, business process optimization, and application governance strategy.

Ensures that technology, processes, data, and digital solutions enable business growth, enhance customer experience, improve productivity, and support operational excellence while maintaining compliance, security, and service continuity.

What will you do in this role?


* Define and execute the local digital transformation strategy, aligned with country, regional, and global objectives


* Own the governance, adoption, support, and continuous improvement of business-critical applications and platforms.


* Support platforms related to logistics operations, customer solutions, reporting, analytics, automation, and digital customer engagement.


* Manage the portfolio of technology, automation, and process improvement projects.


* Ensure stable, secure, and reliable IT services and business-critical processes.


* Promote data-driven decision-making through reporting, dashboards, analytics, and performance metrics.


* Ensure data quality, governance, and effective use of information across the organization.


* Ensure adherence to corporate policies, audit requirements, information security standards, and regulatory compliance.


* Oversee access management, cybersecurity awareness, data protection, and risk mitigation initiatives.


* Lead, coach, and develop multifunctional teams across technology, business process optimization, quality, and digitalization.


* Lead product management responsibilities across the LATAM region.


* Lead business process improvement and operational excellence initiatives.


* Apply methodologies such as Lean, First Choice, Continuous Improvement, Process Mapping, Root Cause Analysis, and Governance Models.


* Ensure proces...