Member Service Coordinator I

Ready to Keep Operations Running Smoothly?
Be the Backbone of Our Membership Services Team!

Join Us as Member Service Coordinator I - Hybrid Role | Jacksonville, FL

What's in it for you?
Stay Organized: Maintain contractor files and support credentialing requirements with accuracy and attention to detail.
Own the Details: Communicate with contractors, process documentation, and keep records up to date across multiple systems.
Be Essential: Support compliance efforts and help ensure network contractors meet program requirements.

At Crawford, every claim represents a person and a community we help rebuild.

As a Member Service Coordinator I, your customer service experience, strong organizational skills, and computer proficiency will help keep our contractor network running smoothly and efficiently.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

✨ Ready to take charge of accuracy and support? Apply today and help us restore lives!


* High School Diploma or equivalent and at least 2 years customer service and/or administrative/clerical experience.


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.

#LI-Remote


* Performs the necessary duties related to the Membership Services department.

Prepares, processes and reviews contractor information.

Has administrative responsibility for network contractors' program credentialing requirements, including obtaining deliverables, processing applications, and acting as contact person for ongoing credentialing of a geographic territory of contractors.


* Obtains deliverables from contractors on a regular basis, consistent with client standards, including but not limited to: running credit reports, receiving copies of licenses, various certifications, insurance certificates, financials, applications and application fees.


* Reviews and processes all aspects of the contractor application, which include: application packets, status updates, references, ratings, agreements and site visit narratives.


* Audits and tracks contractor files to ensure compliance with credentialing requirements.


* Processes new contractor selections and tracks receiving deliverables.


* Serves as point of contact/resource and liaison for contractors and District Managers.


* Updates and maintains contractor files with current deliverables and credentialing items.


* Creates and forwards correspondence requesting deliverable updates.


* Interacts with field staff regarding contractor noncompliance issues.


* Updates web-based and other computer programs with contractor information.


* Upholds and projects the public image of the Company.


* Upholds the Crawford Code of Business ...