Real Estate Specialist III

As a Real Estate Specialist in the Valuation Services Group, you support real estate valuation risk management by coordinating appraisal-related service requests from intake through delivery.

You help ensure requests are complete, accurately tracked, and progressed within service timelines while partnering with internal teams and appraisal/review professionals.

You will also support invoice processing and vendor payment activities with a strong focus on accuracy, documentation, and confidentiality.

Job responsibilities


* Process appraisal-related service requests in accordance with established policies and procedures


* Triage and stage incoming requests to support timely completion and ensure files are complete and accurate before work begins


* Partner with internal business teams to support timely handling of requests for individual transactions and portfolios


* Track request status and workflow progress, maintaining accurate and timely updates in queue and workflow tools


* Identify quality or completeness issues, document findings, and coordinate next steps to keep work moving


* Process invoices to support complete accounting records and timely vendor payments


* Troubleshoot routine issues and escalate complex or unusual items to the appropriate parties for resolution


* Promote a client- and service-oriented culture by proactively addressing internal stakeholder needs


* Gather feedback from appraisal/review partners and stakeholders to improve service quality and turnaround times


* Learn and stay current on applicable policies, procedures, and operational workflows to improve accuracy and consistency


* Contribute to projects and process improvement initiatives aligned to your skills and experience

Required qualifications, capabilities, and skills


* Demonstrated experience in loan production support (residential or commercial) and/or appraisal or valuation operations support


* Working knowledge of appraisal/valuation terminology and end-to-end workflow


* Experience managing work through shared queues and workflow tools, including timely progression and accurate status updates


* Ability to manage multiple concurrent requests across multiple systems while maintaining accuracy and attention to detail


* Ability to execute well-defined processes in a fast-paced environment with limited supervision


* Strong written and verbal communication skills, with the ability to communicate professionally with stakeholders at all levels


* Demonstrated ability to work effectively in a team-based, shared-service operating model


* Strong time management and prioritization skills, with the ability to meet service targets and reprioritize as deadlines shift


* Demonstrated understanding of confidentiality and appropriate handling of sensitive information


* Sound judgment to identify exceptions, document issues, and escalate when required


* Experience using...