Front Desk Supervisor

About Us

The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture.

A full-service property that is committed to turning moments into memories for our guests.

We strive to offer competitive wages and benefits in comparison with other hotels in Boston.

We foster an incredible service culture with our associates.

We truly believe that by taking great care of our associates, in return, associates will take great care of our guests.

We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities.

We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more.

We are seeking self-motivated, people-oriented individuals who value guest services.

We cherish people who are genuinely passionate about the true definition of hospitality.

If this sounds like you, come join our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $31.48 - $31.48 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Communicate effectively both verbally and in writing to provide clear direction to staff.

Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.


* Greet guests immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.


* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote • HEI Hotels and Resorts and brand-specific marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Nonverbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate...