Service Technical Product Manager - Future Linac Products

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Role Summary
We are seeking a Technical Product Manager to define and drive service-focused capabilities for next-generation cancer care systems.

This role translates service strategy into clear product concepts, user needs, and design inputs, ensuring serviceability is built into product architecture from the start.Key Responsibilities


* Facilitate the definition of service-oriented product concepts and capabilities


* Author and maintain concept documents aligned to strategic service innovation initiatives


* Collaborate with senior SMEs to define and document user needs, use cases, and workflows across service engineering personas


* Translate customer, field, and business requirements into structured design inputs


* Drive early engagement with R&D to embed serviceability into product architecture


* Collaborate with systems engineering on requirements traceability and design control


* Lead cross-functional workshops to define requirements and align stakeholders


* Ensure alignment with regulatory and quality processes (e.g., design controls, risk management)


* Partner with digital, hardware, and cloud teams to define scalable service solutions


* Support implementation and validation of service features across development lifecycle

Key Deliverables


* Concept documents for new service capabilities and platforms


* Structured user needs in human-centered format


* Detailed use cases and operational workflows


* Design input documentation aligned to quality standards


* Traceability artifacts linking user needs to system requirements


* Serviceability requirements integrated into product definitions

Required Qualifications


* 5+ years of experience in technical product management, systems engineering, or related role


* Experience in medical devices, healthcare IT, or regulated environments


* Strong understanding of design control processes and product development lifecycle


* Demonstrated experience defining user needs, use cases, and requirements


* Experience working with cross-functional engineering teams (software, hardware, systems)


* Familiarity with tools such as Jama, Azure DevOps, or similar


* Strong analytical, communication, and stakeholder management skills

Preferred Qualifications


* Experience with serviceability engineering or field service operations


* Knowledge of digital service platforms, remote connectivity, or IoT ecosystems


* Understanding of cybersecurity and data compliance standards


* Experience leading concept development in...