Housing Manager

Salary £32,000 to £38,000 per annum dependent on skills and experience.

Plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year.

Permanent, full time (37.5 hpw), 

Hybrid role covering Watford, St Albans and Rickmansworth 

We can’t offer a CoS for this role

Home, a place where you belong

A Housing Manager with a spin, you’ll be our income and arrears specialist.

Your niche will be helping customers stay in their homes while protecting income for reinvestment.

No estate inspections, no anti-social behaviour cases, just the space to specialise, work smart and make an impact.

You will be home based, heading out into the community for arrears visits and court 1-2 days per week.

What you’ll do


* Proactively manage rent accounts to reduce arrears and prevent bad debt.


* Agree realistic repayment plans that balance customer needs and business goals.


* Support customers to maximise income through benefits and wider financial help.


* Work towards achieving targets set


* Act early on risk, using data to spot issues before they escalate.


* Represent the organisation at court and work closely with internal partners.

Why join us

This is your chance to shine with a clear specialism and real autonomy.

You’ll manage a wide geographical patch that keeps work interesting, while having the flexibility to work in a way that suits you.

We invest in your development and support career progression across Home Group, so this role can be a springboard, not a sidestep.

Be part of one of the UK’s Great Places to Work!

You have


* Experience managing rent accounts, arrears, or income recovery.


* Confidence negotiating repayment plans with empathy and clarity.


* Knowledge of welfare benefits or income maximisation, or equivalent experience.


* Strong organisation skills and manage your workload independently.


* A Customer-first mindset, balancing support with firm decision making.


* A full driving licence and access to a vehicle.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits


* You’ll manage your own diary, working Monday to Friday with flexibility.


* You’ll cover 2-3 patches.

You’ll mostly work from home, with one or two day a week on the road. 


* You need a vehicle insured for business use, and we pay your mileage.


* You need an Enhanced DBS check that we pay for

What’s in it for you?


* 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year


* 2 paid volunteering days each year


* Matching pension contribution (up to 7% and life insurance of 3x basic salary)


* Instant pay access with Stream


* 800+ discounts on shops, holidays, days out, tech and more

Find out more

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