IT Site Support Manager

Are you ready to lead the technology operations that keep manufacturing running around the clock? In this role, you'll drive reliable IT support for vital production systems, lead high-performing teams, strengthen operational resilience, and ensure technology enables safe, efficient, and uninterrupted manufacturing performance.

You'll partner across plant operations, engineering, and technology teams to solve complex challenges, improve service delivery, and advance continuous improvement initiatives that directly impact business results.We are seeking an IT Site Support Managerwho will lead IT operations at our Hopkinsville, KY manufacturing facility.

This role is accountable for end-to-end site IT support within a 24/7 production environment, ensuring high system availability, rapid issue resolution, and strong alignment between technology capabilities and manufacturing priorities.

The position serves as a critical partner to plant leadership while leading all aspects of manufacturing systems, end-user support, infrastructure services, project execution, and team performance.What you will be doing:


* Leading site IT operations: Owning IT services supporting plant operations, including production control systems, scheduling platforms, shop-floor applications, and user-facing technologies.


* Ensuring manufacturing system reliability: Maintaining the availability and performance of critical production systems, including Blue Yonder, TrakSYS, and related manufacturing technologies.


* Partnering with plant leadership: Aligning IT priorities with production objectives, operational needs, and key performance indicators.


* Driving incident response and operational support: Leading blocking issue solving, diagnosing core problems, and delivering solutions for production-impacting issues.


* Advancing continuous improvement: Identifying and implementing opportunities to improve service reliability, support processes, user experience, and operational efficiency.


* Leading all aspects of infrastructure and end-user technologies: Ensuring reliable support for networks, hardware, audiovisual systems, and end-user devices across the site.


* Leading system maintenance and modernization efforts: Coordinating upgrades, patches, deployments, and technology enhancements while minimizing production disruption.


* Delivering manufacturing technology projects: Leading implementations, integrations, testing, organizational change, and deployment activities that support business objectives.


* Leading and developing support teams: Establishing clear priorities, accountability, coverage models, and service expectations within a 24/7 manufacturing environment.


* Handling vendor partnerships: Ensuring service quality, performance standards, and service-level commitments are consistently achieved.

We want you to have:


* Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent exper...