Product Delivery Manager, Self-Service Enablement

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Self-Service Enablement, you will orchestrate delivery across multiple application teams and platform components.

You will enable consistent execution through strong operating processes, transparent reporting, and proactive risk/dependency management-ensuring initiatives meet firm standards for controls, resiliency, and compliance.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Own end-to-end technology program execution including intake, prioritization, dependency management and milestone tracking across multiple application teams and shared platforms


* Partner with Product and Application Owners to prioritize, track, and advance technology lifecycle and compliance work including framework updates and platform/component version compliance


* Lead end-to-end Release Management including planning and execution across multiple application teams and shared platforms, coordinating change control, release readiness, cutover activities, and post-release validation


* Coordinate stakeholders and resourcing to ensure teams have what they need to deliver


* Drive program governance and reporting in partnership with APG leads, including efficient reporting, updates, and dashboards


* Represent the product on centralized, matrixed initiatives (e.g.

large-scale migrations and decommissioning) to ensure application teams remain on track and receive appropriate support


* Identify and remove blockers by coordinating resource needs, surfacing risks early, and escalating decisions to the right forums to maintain delivery momentum


* Ensure adherence to the firm's risk, controls, compliance, and regulatory requirements and help coordinate change management activities across functional partners

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


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