Lead Technical Program Manager - Revenue Charge Claim Services

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Corporate Investment Bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.

Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities


* Own program delivery for RCCS initiatives across markets, from intake and discovery through execution, release readiness, and post-launch stabilization


* Build and maintain integrated program plans (scope, milestones, dependencies, resources, timelines, and critical path) and ensure predictable delivery outcomes


* Drive cross-team execution by aligning engineering, product, operations, and business stakeholders on objectives, deliverables, and success metrics


* Identify, track, and mitigate risks, issues, and dependencies; establish clear escalation paths and contingency plans to maintain momentum


* Lead Agile ceremonies and governance (planning, refinement, sprint/PI execution, demos, retrospectives), while tailoring rigor appropriately for complex deliveries


* Establish program reporting and insights (OKRs/KPIs, delivery health, throughput, quality, operational readiness), using data to recommend improvements


* Support regulatory, operational, and control considerations by partnering with risk/control stakeholders to ensure appropriate documentation, testing, and audit readiness


* Collaborate on technical direction and implementation planning, ensuring alignment to target architecture and non-functional requirements (resiliency, performance, security)


* Partner with operations and product to improve investigation workflows, including case lifecycle management, exception handling, root-cause analysis loops, and feedback into upstream fixes where applicable


* Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards


* Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated pla...