4-Square Ranch Customer & VIP Experience Lead

4-Square Ranch Customer & VIP Experience Lead

Summary

The 4-Square Ranch Customer & VIP Experience Lead owns the design and execution of high-value customer experience and engagement initiatives that showcase products and strengthen relationships with high-value retail partners.

Serves as the central integrator across R&D, Marketing, and Operations and external partners translate business objectives into seamless, differentiated stakeholder experiences.

Independently manages complex, multi-stakeholder events, with impact reflected in strengthened partner relationships and improved stakeholder engagement outcomes.

Site Integration & Onboarding


* Lead onboarding execution across stakeholders by aligning schedules, training, and logistics (e.g., site readiness, access, tours, and key introductions) for a consistent experience


* Serve as a central connector for onboarding experience-partnering with managers, HR, and functional teams to streamline handoffs, track onboarding progress, and ensure a cohesive, high-quality new hire experience


* Align priorities across R&D, Marketing, and Operations


* Facilitate cross-functional planning routines, leadership reviews, and coordination forums


* Identify and proactively resolve cross-functional dependencies and bottlenecks


* Maintain visibility to all site activities, milestones, and engagements to coordination and readiness

Customer & VIP Experience Leadership


* Own end-to-end planning and delivery of VIP visits, customer engagements, strategic partner experiences and executive events that support business objectives and strengthen stakeholder relationships


* Partner with business leaders to shape agendas, messaging, experience flow, and engagement strategy based on audience, purpose, and desired outcomes


* Lead run-of-show documentation, logistics plans, and stakeholder communications, vendor coordination and hospitality partners


* Coordinate travel, accommodations, and curated experiences


* Exercise independent judgment to resolve escalations, adapt plans in real time, and balance competing stakeholder needs aligned to brand and experience expectations


* Partner with the WinField United Innovation Center Coordinator for joint stakeholder and customer engagement opportunities

Site Operations & Experience Management


* Own and maintain a single, integrated site calendar


* Ensure site readiness (facilities, AV/technology, logistics, and visitor preparation)


* Serve as the primary onsite coordination point of contact


* Partner with Operations and IT to maintain a functional and professional environment


* Support budget tracking, planning, and operational documentation

Culture, Engagement & Continuous Improvement


* Support internal events, employee engagement, and culture-building initiatives


* Reinforce a collaborative, high-performing site culture aligned to company values


* Identify opportunities to im...