Salesforce Omnistudio Technical Architect

Salesforce Omnistudio Technical Architect

Our Deloitte Digital Foundry Operate & Innovation team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Salesforce OmniStudio Technical Architect on the Deloitte Customer team, you will be responsible for leading end-to-end solution architecture and delivery for patient service experiences on Salesforce Health Cloud and OmniStudio.


* You will translate business and clinical service requirements into scalable OmniStudio designs (FlexCards, OmniScripts, DataRaptors, Integration Procedures) aligned to Health Cloud capabilities and guardrails.


* You will define the technical architecture and integration patterns across Salesforce and external systems (EHR/EMR, contact center, IVR, data platforms), ensuring performance, security, and compliance in regulated environments.


* You will lead technical design reviews, establish development standards, and provide hands-on guidance to multi-disciplinary scrum teams through build, test, and deployment.


* You will configure and optimize Health Cloud features (including, as applicable, Care Management and Advanced Therapy Management) to enable patient intake, service workflows, and care coordination.


* You will design and implement CI/CD pipelines, test automation, and observability practices to improve release quality and speed.


* You will advise clients on platform best practices, estimation, and roadmap sequencing; resolve critical issues; and present solution options to both technical and non-technical stakeholders.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationship


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The team

Our DFO&I offering drives global customer transformation by designing and implementing innovative sales and service...