Senior Technician - Field Services

Essential Duties and Responsibilities:

- Identify, research, resolve technical issues for local and remote staff.

- Become the subject matter expert for various software applications and end point configurations for the business.

- Conduct routine equipment servicing out in the field.

- Perform on-site activities related to installation, repair, management and maintenance.

- Track IT Assets and maintain updated information in the appropriate ITAM database.

- Document, track, and monitor problems to ensure timely resolution within the established SLAs of the business.

- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.

- Perform technology upgrades and refreshes.

- Perform work via IT ticketing system to assist customers in person, over the phone, chat, and remotely.

- Assist in tracking and completing tickets pertaining to application, network, and system issues.

- Administer user accounts and permissions to various applications.

- Serve as technical liaison between program staff and IT.

- Provides assistance and training to lower-level support staff.

Job-Specific Essential Duties and Responsibilities:

- Strong IT support professional with experience supporting Windows 10/Office 365 environments, VoIP systems, Microsoft technologies, and virtualized environments (vCenter/vSphere).

- Skilled in hardware and network support, including desktops, laptops, routers, switches, wireless devices, print servers, and telecom systems.

- Proficient in scripting and automation using PowerShell, PowerApps, and Python, with experience using MECM, Wireshark, and software compliance scanning.

- Experienced working with third-party vendors such as Dell and Microsoft, troubleshooting complex technical issues, and producing thorough documentation.

- Highly organized, detail-oriented, and proactive, with strong communication skills and the ability to work independently or collaboratively in fast-paced environments, including after-hours and rotating shift support.

Minimum Requirements

- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- High school diploma or GED required.

- Cisco Certification.

- Microsoft Certification (Office Suite).

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual...