Customer Service & Order Management Senior Specialist - Cluster Responsibilities (Spanish or French

Customer Service & Order Management Senior Specialist - Cluster Responsibilities (Spanish or French speaker)

Job Description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You:

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

In this role, you will leverage your expertise in Order to Delivery processes across multiple markets, ensuring operational excellence and customer satisfaction.

You’ll manage end-to-end order planning for CMI/VMI customers, lead small continuous improvement projects, and collaborate with diverse stakeholders across EMEA.

This position offers exposure to FMCG and B2B environments, advanced tools (SAP, Salesforce, Qualtrics), and a dynamic international setting.

It starts with YOU.

In this role you will:


* Manage complete order planning and execution for assigned CMI/VMI customers, ensuring alignment with forecasts and maximizing supply/service levels.


* Utilize SAP, Salesforce, Qualtrics, and other tools to manage and document customer interactions and feedback.


* Identify process gaps in Order to Delivery workflows and propose optimized solutions; lead small continuous improvement initiatives.


* Handle logistics claims and disputes, including credit/debit notes and returns, through Dispute Case Management tools.


* Collaborate daily with cross-functional teams (Sales, Deployment, Marketing, Logistics, Demand Planning, etc.) across multiple countries.


* Participate in stakeholder meetings and teleconferences, proactively addressing customer requirements and resolving challenges.


* Drive NSV growth through cross-selling opportunities while maintaining high service standards.

Required Qualifications:


* 5+ years of customer-facing experience in Order Management, Customer Service (FMCG/B2B), Order to Cash, or Supply Chain roles.


* Strong proficiency in MS Office (Excel, Power BI) and experience with SAP & SNC, Salesforce, Qualtrics.


* Excellent time management, prioritization skills, and ability to work independently under pressure.


* Fluent English plus additional language (Spanish or French).

Preferred Qualifications:


* Proven ability to work with multiple stakeholders across different countries.

Total Benefits

We believe that our employees are our...