Order-to-Cash Analyst

Order-to-Cash Analyst

Job Description

OTC Analyst

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Overview & Primary Accountabilities:

The Order to Cash (OTC) Analyst plays a critical part in driving process consistency, supporting business continuity, and enabling successful transformation initiatives, including User Acceptance Testing (UAT) and deployment of enterprise system upgrades which is ES4.

The role is responsible for supporting end-to-end OTC operations across GBS APAC, ensuring operational stability, service excellence, and effective execution across core OTC processes including credit management, collections, accounts receivable, deduction/dispute management, order management, and customer service.

Must be willing to work on a non-Malaysia timezone i.e ANZ
 

Primary responsibilities:

Transformation & UAT Support (ES4 / S/4HANA)


* Participate and execute User Acceptance Testing (UAT) activities for OTC processes as part of ES4 implementation


* Validate system configurations, scenarios, and end-to-end process flows to ensure business readiness


* Identify and document defects, coordinate fixes, and support retesting cycles


* Support change management, process stabilization, and hypercare activities post go-live


* Contribute to process standardization and adoption of new system capabilities leveraging S/4HANA improvements such as enhanced collections, billing automation, and dispute management

End-to-End OTC Operations Support


* Support day-to-day OTC activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery: Credit management and order block resolution aligned with policy and approval matrix / Collections and follow-ups to manage overdue receivables and reduce DSO / Accounts receivable and cash application reconciliation Deduction and dispute management including validation, investigation, and resolution tracking / Order management and customer service coordination with cross-functional teams

Customer & Stakeholder Management


* As and when needed act as a key point of contact for internal and external stakeholders, ensuring strong collaboration and issue resolution


* Provide timely updates and maintain service quality in handling customer queries, disputes, and escalations


* Partner with Sales, Commercial, and Supply Chain teams to drive resolution of operational issues

Compliance & Controls


* Ensure adherence to internal controls, policies, and SOX requirements across OTC activities


* Maintain a...