Onsite Technology Specialist

Onsite Technology Specialist

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

About You

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Technology Specialists support the day-to-day operations of PCs, servers, and networking equipment for the office location.  Coordinate small to medium size IT projects for the office and contribute to large IT projects.

Primary customers will be the site personnel in the office, including executives and their assistants.  Key stakeholder and working relationships will be established with DTS and the business depending on the assignment and project scope.

The incumbent works for the ITS Infrastructure & Operations Manager and may take functional work direction from others at the facility.

In this role you will:


* Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment.


* Provides operational support to the office-related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.


* Leads the planning and execution of office infrastructure implementation projects.


* Performs site IT administration support, new employee IT on-boarding and training.

Procures IT infrastructure components according to KC established procurement process.


* Network Support – Installs and supports network equipment with assistance from Network Operations team.


* PC Support – Handles site specific help desk problems that require an office/desk visit.


* PC Deployment – Performs imaging on new PCs including software installation.


* Unified Communications support – Installs and maintains UC video and network equipment with assistance from UC Operations team.


* Server Support/Maintenance – Plans and performs maintenance, break/fix and roadmap activities with assistance from the Server team as needed.


* Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.


* Surplus Coordination – Documents and coordinates IT hardware surplus equipment process for inventory purposes.


* Manages and coordinates local Infrastructure vendors working at site.


* Provides education to office users on K-C available te...