Customer Order Management & Logistics Support Specialist with French

Customer Order Management & Logistics Support Specialist with French

Job Description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You:

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Order management is the process of capturing, tracking, and fulfilling Customer orders from order placement through delivery.

In this role, you will act as the main point of contact for a dedicated portfolio of customers across Western Europe, managing end-to-end order-to-delivery (OTD) processes and ensuring seamless execution from order entry to final delivery.

You will collaborate with a wide range of internal stakeholders while maintaining accurate order data in SAP R/3 and delivering excellent customer service to drive satisfaction and business growth.

In this role, you will:


* Manage the full order-to-delivery process for assigned customers, including order entry, validation, stock checks, delivery coordination, and issue resolution using SAP R/3 systems


* Act as the primary point of contact for customers, handling enquiries and resolving delivery or order-related issues promptly while ensuring clear communication of progress and outcomes


* Collaborate closely with cross-functional stakeholders (Sales, Logistics, Deployment, Demand Planning, Marketing, Finance, and others) to ensure smooth execution of orders and alignment across the supply chain


* Drive revenue growth by identifying cross-selling and upselling opportunities, including promotions, alternative products, and new product offerings


* Manage customer claims and disputes end-to-end, including investigation, documentation, and creation of credit/debit notes via Dispute Case Management tools


* Proactively manage customer relationships, maintain accurate documentation, and deliver high-quality service to improve satisfaction and reduce complaints


* Prioritize workload in a fast-paced environment, meeting tight deadlines while balancing urgent and important tasks effectively


* Identify continuous improvement opportunities within processes, contribute to projects, and support operational excellence by enhancing efficiency and customer experience

Required Qualifications:


* Fluent English and French along with an excellent communication and int...