Contract Management Specialist

The Contract Management Specialist is responsible for ensuring the accuracy, completeness, and governance of all Partnership Agreements (PAs) across the Global Customer Operations Hub.

This role plays a critical part in maintaining alignment between contractual commitments, cost structures, headcount allocations, and stakeholder expectations.

The role oversees the full lifecycle of Partnership Agreements, including annual renewals, updates, validation with stakeholders, and quarterly One-Page Agreement (OPA) processing.

This role works closely with Service Excellence Leaders, Hub Expansion teams, HR, and Finance Business Partners (FBPs) to ensure that all contractual data is accurate, current, and aligned with operational and financial requirements.

What will you do?

ESSENTIAL FUNCTIONS:

Partnership Agreement (PA) Management & Governance


* Maintain and manage all Partnership Agreements, ensuring they are accurate, updated, and aligned with the applicable fiscal year.


* Ensure all PAs reflect correct cost centers, stakeholders, scope of services, and agreed deliverables.


* Validate that headcount allocations are aligned with approved workforce plans and stakeholder requirements.


* Ensure proper version control, documentation, and accessibility of all PAs.

Annual PA Renewal & Updating Process


* Lead the annual Partnership Agreement renewal cycle for the upcoming fiscal year.


* Coordinate with stakeholders to update agreements based on:


* Cost changes and financial assumptions


* Actual headcount and workforce adjustments


* Updated stakeholder requirements or expectations


* Ensure all revisions are validated, documented, and approved within the defined timeline.


* Facilitate alignment discussions between stakeholders to resolve discrepancies or gaps.

Stakeholder Alignment & Validation


* Partner with Service Excellence Leaders, Hub Expansion Teams, and Finance Business Partners (FBPs) to validate all PA details.


* Ensure agreements are aligned with operational delivery models, expansion plans, and financial targets.


* Act as the central coordination point for all PA-related clarifications and approvals.


* Drive accountability for timely review and approval by all stakeholders.

Headcount & Cost Alignment Management


* Ensure that all PAs reflect accurate headcount allocation linked to agreed services and workload requirements.


* Validate cost structures, billing models, and financial assumptions in partnership with Finance.


* Monitor alignment between PA commitments and actual HC/cost movements, highlighting variances.

One-Page Agreement (OPA) Processing


* Prepare and process One-Page Agreements (OPA) on a quarterly basis for all active PAs.


* Ensure OPAs accurately reflect current operational, financial, and contractual updates.


* Secure timely approvals from all required stakeholders.


* Maintain proper documentation and audit trail ...