Administrative Assistant-Concierge

General Purpose

The Administrative Assistant-Concierge is the first impression manager for our memory care community! Balancing both hospitality and business office duties, this position provides administrative and clerical support for the community and the Executive Director.

A successful candidate will have experience in customer service and administrative processes, providing excellent care for our residents, their families, and our guests.

A compassion towards those who are experiencing memory deficit is a plus.

As a full-time position, this is 40-hours per week, Monday-Friday, with a wage of $21.00-23.00 per hour and full-time benefits with PACS!

Business Office Duties


* Obtain deposits for new move ins.


* Assist with managing resident trust, including printing, and distributing monthly statements.


* May attend stand-up meetings at the request of the Executive Director.


* Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.


* Generates monthly billing statements, including AR/AP reports and duties.


* Undertake collection activity for bad debts.


* Additional business office duties as assigned.

Hospitality-Concierge Duties


* Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.


* Answer telephone calls and take messages or forward calls.


* Check visitors in and direct or escort them to specific destinations.


* Inform other employees of visitors' arrivals and cancellations.


* Maintain visitor sign-in log.


* Handle incoming and outgoing mail


* Schedule appointments and maintain meeting room bookings.


* Maintain and tidy the concierge area.


* Agree not to disclose residents' protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.


* Maintain the confidentiality of all resident care information including protected health information.

Report known or suspected incidents of unauthorized disclosure of such information.


* Perform other duties as assigned.

Qualification

Education and/or Experience

Must possess, as a minimum, a high school diploma or GED.

Previous administrative or Concierge experience preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and

proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in...