Salesforce Senior Consultant, Functional Transformation

Salesforce Senior Consultant, Functional Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers.

This includes supporting their marketing, sales, and service organizations.

Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion.

Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Senior Consultant on the Sales & Service team, you will be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design and flow mapping), testing, training, defining support procedures, and supporting implementations.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationship


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences.

We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required


* 6+ years of consulting and Salesforce experience, including program and workshop design


* 2+ full life-cycle Salesforce implementations in at least two Salesforce clouds: Sales Cloud, Service Cloud, or Experience Cloud, and Financial Service Cloud


* Experience in Lightning (Aura and LWC)


* Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience.


* Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.


* Limited immigration sponsorship may be available.

Preferred


* Salesforce certifications


* Experience in one or more industries such as Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media


* Experience presenting to technical and non-technical audiences


* Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon)


* Advanced degree in a relevant field

The wage range for this role takes into account the wide range of factors that are considered in making c...