Remote Support Engineer 4 - Dimension Products

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
The Remote Services Operation is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team.

As a global healthcare provider, Siemens offers a wealth of growth opportunities for motivated individuals.

Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone.

You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.

As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times.

You must be able to make sound decisions that promote the interests of both Siemens and the customer.

Candidate must be a selfless team player and enthusiastic proponent of change.

This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Remote Support Engineer 4, you will be responsible for:


* Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool


* Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Dimension systems.


* Demonstrating exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction


* Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support


* Meeting/Exceeding individual service level metrics to meet the needs of the customer/business


* Compliance to all Siemens pay and T&E policies, as well as all RSC Procedures/Processes

This position may suit you best ifyou are familiar with what is below, and would like to develop your career with Siemens Healthineers:


* You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line


* You have exceptional phone and communicati...