Manager, Service Operations and Strategy

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Varian Medical Systems, a Siemens Healthineers company is hiring for a Manager, Service Operations and Strategy.

In this role you will ensure implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for the assigned organizational unit.



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*This position can be performed on a remote basis but with at least 25% travel expected

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What You will do:


* Work with outside service providers to ensure defined up-time and service performance defined is met.


* Interact with global sales colleagues to ensure regional support is meeting and exceeding organizational standards.


* Develop proactive measures to ensure service-related activities are formulated to support broader commercial initiatives.


* Create and model customer value propositions for service processes and initiatives.


* Engage and ensure operational readiness for New Product Introduction (NPI) initiatives.


* Drive ownership and execution of business-wide programs relating to service and installation management.


* Drive compliance with legal and regulatory requirements within function.


* Demonstrate capabilities as a people leader that acts within a "player-coach" mentality; driving results while supporting career development opportunities for team.

What You will have:


* Bachelor's degree in Engineering, Business, Operations, or a related field (MBA or advanced degree a plus) with 7+ years of experience in manufacturing, service engineering, or operations leadership.


* 4+ years of people leadership experience, with a track record of leading teams in manufacturing, service, or operations environments.


* Demonstrated ownership of end-to-end operational processes, including driving efficiency, scalability, and continuous improvement.


* Experience partnering cross-functionally with engineering, manufacturing, supply chain, quality, and commercial teams to drive business outcomes.


* Strong working knowledge of ERP and CRM systems (SAP and Salesforce preferred) and data-driven decision making using productivity and analytics tools


* Experience leading or contributing to process optimization, cost reduction, or service delivery improvements.


* Experience managing P&L, budgets, or cost targets.


* Strong understanding of customer experience and service delivery performance metrics.


* Demonstrated ability to lead organizational or operational transformation initiatives.

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