Business Controls Oversight & Governance Manager

You will have the opportunity to drive meaningful impact by shaping a strong control environment that protects customers and supports business growth.

Your expertise in controls, stakeholder engagement, and continuous improvement will help us deliver safe, reliable outcomes and foster your career development.

As a Business Controls Governance Manager in the Chase Branded Card team, you help maintain and evolve an effective control framework that supports safe, reliable outcomes for customers and the business.

You partner closely with teams such as compliance, legal, risk, and process owners to prepare for audits and reviews, respond to issues quickly, and ensure evidence is clear and complete.

You also bring a controls perspective into product and process changes, translating requirements into practical decisions and validation methods using automation as applicable.

Job responsibilities


* Lead planning and execution for audits, reviews, and examinations, partnering with process owners and control partners to deliver timely responses and strong outcomes


* Maintain and evolve the control framework for assigned processes, including documentation, governance routines, and continuous improvement activities


* Triage process incidents and control breaks, coordinating investigation, documentation, and follow-up actions through to closure


* Drive root cause analysis and remediation planning, ensuring actions are practical, measurable, and sustained


* Support control testing activities and validate evidence before submission to reviewers, auditors, or examiners


* Identify and help implement automation opportunities to improve control effectiveness, consistency, and efficiency


* Partner with product and process teams to understand changes in the product development lifecycle and related risks


* Translate regulations, policies, and standards into clear business requirements, decision rules, and validation approaches


* Build strong working relationships across functions to align on priorities, risks, and delivery timelines


* Communicate status, risks, and decisions clearly across multiple levels of seniority

Required qualifications, capabilities, and skills


* 7+ years of experience in operations, marketing, controls, or compliance (or closely related experience)


* Strong knowledge of control frameworks, risk and control practices, and audit or examination readiness


* Demonstrated ability to lead audits, reviews, or issue remediation efforts with multiple stakeholders


* Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences


* Strong organization skills and attention to detail, with the ability to manage multiple priorities at once


* Ability to make sound decisions using facts, risks, and customer impact as key inputs


* Comfortable working in workflow-driven environments (for example: status tracking, access control...