Housing Operations Manager

Housing Operations Manager

Salary Circa £53,000 per annum, plus brilliant benefits 

Permanent, Full time (37.5 hpw)   

Central Region - mainly Bedfordshire, Hertfordshire and Essex

We can?t offer a CoS for this role

Home, A place where you belong!

Looking for a role where you can lead, inspire and truly make a difference? As our Operations Manager in our Customer and Communities Team, you'll lead the way in creating and sustaining exceptional services for our customers across supported, rented and leasehold homes.

With focus on people, processes and culture, you'll play a vital role in helping us deliver high-quality, customer centred services that reflect our values.

This is your chance to work with brilliant teams, drive innovation and make an impact in a role full of challenges, variety and opportunities for growth. 

What you?ll do


* Manage a team of Supported Managers to deliver outstanding Housing services that align with targets and values.


* Engage with customers to improve our services so they better meet their needs and interests.


* Lead operational efficiency across supported and rented services, identifying ways to improve performance and processes.


* Work collaboratively with internal teams and external stakeholders, including local authorities, housing partners, commissioners and contractors.


* Effectively supporting the wider team to manage a portfolio of properties and services, aligning resources to meet compliance, performance, and customer needs.


* Develop and manage budgets of up to £5m, including service charge and rental income, and ensuring financial targets are achieved through efficiency and planning.


* Supporting your team through coaching and development, fostering a positive culture that motivates and empowers colleagues.

Why join us

You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the UK?s Great Places to Work!

You have


* Strong social housing experience, ideally including older people?s accommodation, supported housing or similar services.


* Proven ability to build positive relationships with customers, colleagues and partners, using feedback to shape better services.


* Sound housing management knowledge, including statutory and regulatory requirements, performance standards and KPI delivery.


* Confident leadership skills, with experience coaching, developing and motivating teams through change.


* A practical, data-led approach to improving performance, managing budgets and delivering value for money.


* Excellent communication, negotiation and conflict-management skills, with the confidence to manage complex stakeholder relationships.


* You?ll also bring the flexibility to adapt quickly, support a varied portfolio and work confidently across different services while keeping customers, colleagues and performance at the heart of what you do.

Stronger together

We do o...