Manager - Global Business Services (GBS) - Strategy

Our Global Business Services (GBS) team serves as a trusted advisor and thought partner to CFOs, CAOs and other executive clients focused on captive and outsourced operations.

We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions.

Our mission is to help clients modernize functions which are part of their GBS organization including Finance, HR, Technology, Procurement, and other back office and core business functions, with the goal to enhance financial and operational performance, manage financial and audit risks, drive organizational change, and become strategic business partners within their organizations.

We are seeking a Manager with experience in GBS, shared services, outsourcing, and operating model transformation.

The ideal candidate brings strong business and technology acumen, experience designing and implementing service delivery models, and the ability to translate complex ideas into clear, executive-ready recommendations.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Manager in Deloitte's GBS practice, you will help clients transform how support functions operate by designing and implementing service delivery models that improve efficiency, agility, and business value.

You will lead workstreams and teams across strategy, operating model design, process improvement, governance, and transformation execution.

You will work across functions such as Finance, HR, IT, Procurement, and other enterprise services to help clients simplify operations, standardize processes, strengthen governance, and leverage technology to improve service delivery.

You will also support business development, mentor junior practitioners, and contribute to the growth of Deloitte's GBS offerings.

In this role, you will:


* Lead GBS transformation initiatives spanning strategy, operating model design, governance, and implementation


* Assess current-state service delivery models, processes, and technologies to identify opportunities for improvement


* Design future-state operating models and processes that improve performance, scalability, and standardization


* Develop business cases, economic models, and executive-ready materials to support key decisions


* Translate business requirements into practical solutions enabled by digital, automation, AI, and workflow technologies


* Build trusted client relationships and drive alignment across business, functional, and technology stakeholders


* Support change management efforts to enable adoption of new processes, technologies, and ways of working


* Lead project teams, coach junior practitioners, and ensure high-quality deliverables


* Contribute to proposals, pursuits, and broader practice development activities


* Collaborate with Deloitte teams across the US, US-India, and global member firms to deliver client solutions

The team

Deloitte's Global Business Services offering helps orga...