NCMP Coordinator

Specific Accountabilities:

1.

Call families who receive an above healthy weight NCMP letter

2.

Discuss how they feel about receiving the letter

3.

Have sensitive and perhaps tough conversations with parents regarding their child's weight

4.

Discuss the support available in the local community and talk through the services we provide

5.

If families would like support book them into the system and send confirmation/welcome packs, as well as share any relevant resources with families

6.

Update system with communications with families

7.

Manage family profiles on the CRM

8.

Manage the NCMP data

9.

Understand the community support available for families

10.

Support the delivery team on asset mapping of local services

11.

Meet with local partners and stakeholders to update on our services

12.

Any other requirements for the business

Qualifications & Experience

• Level 4 in office admin, diploma in office admin or equivalent

• Experience of working in a public health environment

• Experience of working in a customer facing role

• Experience and competence in using a data management system

• Experience of using IT systems

• Experience of inputting and processing data

• Experience of managing customer concerns or issues

• Experience of working remotely

• Experience in communicating information with other teams

• An understanding of the stages of behaviour change

Individual Competencies

A personable, non-judgmental and sensitive approach to communicating with the public.

• IT literate especially excellent working knowledge of Microsoft Office

• Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative and as part of a high functioning team

• Fluent and clear in English speaking

• Active listening skills

• Excellent data processing and data management system skills

• Confident, self motivated, passionate, flexible and adaptable

• Good attention to detail

• Able to respond positively to new situations

• Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information.

• Ability to reflect and appraise own performance and that of others

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.

The Disability Confident scheme includes a guaranteed interview fo...