Air Export Agent

Job Title:  Air Export Agent
Job Location: Boston, MA
 

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.

Around 30,000 employees work to ensure we transport our customers of shipments by air or sea.

DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.

This also includes special transport-related services.  Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Export Agent you will be responsible for the movement of our customer’s air export shipments.  You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.

What You’ll Do


* Coordinate air export and import shipments end-to-end


* Ensure timely airline bookings and shipment execution


* Act as the primary point of contact between customers, carriers, brokers, and overseas stations


* Prepare and review all required shipping documentation (AWB, AES/EEI, AMS, manifests, etc.)


* Track and monitor shipments, providing proactive customer updates


* Ensure compliance with all export/import regulations


* Complete accurate billing and maintain customer records in CargoWise


* Meet operational KPIs for service, accuracy, and productivity

 

Role Responsibilities (CBA Scope)


* Execution of airway bills, consolidations, and documentation


* Import handling including broker document turnover, airline transfers, and release processing


* AMS entry for imports and AES/EEI compliance for exports


* Cargo claims processing and communication with origin stations (AQM/CCM)


* Invoice preparation and airfreight billing


* Maintenance of shipment files, records, and cash logs


* Airline booking coordination and breakbulk processing


* Customer service across phone/email for shipment updates, rates, and issue resolution


* Dispatching trucking providers for pickup and delivery


* House and master bill entry and system updates


* Warehouse inventory tracking and freight status management

 

Skills / Requirements:


* Exceptional customer service skills


* Detail oriented and strong follow-up skills


* Proficient with Microsoft office (Word, Excel, Outlook)


* Air freight industry experience preferred


* Cargo Wise systems knowledge is a plus

 

Pay rate: $35.21/hr.

Wages, benefits, scheduling, overtime, and job bidding are governed by the applicable Collective Bargaining Agreement (CBA)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient...