Corporate Dispatcher

At STAT Courier, we believe there is a better way to deliver what’s important to you.

As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities.

We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact.

Join us in building something better-together.

What will your job look like?

The Corporate Dispatcher serves as the primary point of coordination between clients, drivers, subcontractors, and internal teams, ensuring accurate, efficient, and timely delivery of courier services.

This role is critical for on-time performance, client satisfaction, and day-to-day operational continuity.

The Corporate Dispatcher actively communicates with drivers, responds to client requests, schedules on-demand trips, monitors trips and routes in real time, identifies and takes initial action on coverage gaps, escalate unresolved issues to the Lead Dispatcher or Supervisor to ensure service continuity.

This role maintains proactive communication to uphold STAT’s high standards of reliability, responsiveness, and care.

What you’ll do:

Dispatch and Route Coordination


* Schedule and assign daily courier trips and routes including weekends, after hours, and holidays to ensure optimal efficiency and driver coverage


* Monitor drivers and routes through scheduling software in real time to track progress and proactively anticipate the need to make schedule adjustments, reroute as needed, and resolve service interruptions


* Ensure timely, accurate, and complete trip documentation (proof of delivery, signatures, notes, memos, photos, etc.), proper laboratory and pharmaceutical product temperature monitoring, bar code scanning, and log updates


* Adjust driver assignments to meet changing priorities, volume spikes, or emergencies


* Monitor and track driver availability, coverage levels, and service-level performance, proactively identifying and escalating gaps that may impact on time delivery


* Reconcile trip manifests and ensure all trip data is included, (e.g.

pick-up/drop-off times, pictures, bar code scanning, and temperature logs) is accurately recorded, and corrected in the dispatch systems and client databases within required timeframes


* Provide on-road support and guidance to drivers, including directions, traffic conditions, road conditions, weather and troubleshooting


* Assist with onboarding and training new drivers and dispatchers on procedures, technology, and company protocols


* Demonstrate the ability to think critically, solve problems and deescalate conflicts

Client Service and Communication


* Serve as the first point of contact for client inquiries, requests, and issue resolution


* Maintain courteous, professional, and timely communication with clients, drivers, vendors, etc.

via all communic...