Delivery Manager, Workday HCM Operations & Maintenance

Our Deloitte Human Capital team helps organizations create value through people performance.

We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology.

With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.

Work You'll Do

As a Delivery Manager on the team, you will be responsible for:


* Serving as the primary client point of contact for Workday HCM Application Managed Services (AMS)/Operations & Maintenance (O&M) support - managing stakeholder expectations, communicating status, and maintaining strong client relationships


* Leading day-to-day delivery of Workday application support services, ensuring production stability, timely issue resolution, and alignment to client business needs


* Overseeing incident management, root-cause analysis, prioritization, and end-to-end resolution of production issues while meeting service levels and operational commitments


* Managing project plans, delivery timelines, budgets, risks, and executive reporting for ongoing enhancements, maintenance activities, and support initiatives


* Partnering with functional, technical, and client teams to design, test, and deploy Workday enhancements that improve system performance and user experience


* Coaching and overseeing delivery team members while driving process improvement, operational efficiency, and selected proposal or business development activities

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities.

Innovates and delivers creative, industry-centric solutions that streamline work and...