ConvergeHEALTH - Commercial Life Sciences, Delivery Manager - Managed Platform as a Services (MPaaS)

The Innovation & Delivery Transformation team is building the future of our business.

This is the group responsible for identifying, nurturing, scaling, and ultimately winning in new markets with new capabilities.

We don't rely on what the firm has always done - we look to the future and invest where we know the growth will be 3, 5, 10 years down the road.

The Innovation & Delivery Transformation Team collaborates with Industries, Offering Portfolios, Growth, and Delivery Transformation to curate and scale our Innovation Portfolio, grow through our Strategic Growth Offerings, identify and incubate the next generation of technology through our Technology Offices, and more.

Together we are dedicated to fostering a top talent experience both within I&DT and throughout our firm by leading our Tech Talent Transformation.

Within IDT, our Life Sciences Cloud (LSC) practice is launching a Managed Platform as a Service (MPaaS) offering - a comprehensive solution that bundles our proprietary QuickStarts platform with ongoing managed services to deploy, run, maintain, and continuously evolve client CRM environments.

Unlike traditional project-based consulting, this offering is product- and operations-led: IDT owns the platform baseline, the delivery model, and the long-term client relationship.

The Delivery Manager sits at the center of that mandate, managing a portfolio of biopharma client engagements, leading a team of direct reports, and serving as the primary authority for client governance, delivery oversight, and the ongoing evolution of client instances built on the QuickStarts baseline.

Recruiting for this role ends on 08/01/2026.

What You'll Do

Client Governance & Executive Relationship Management


* Own delivery governance across a portfolio of active MPaaS client engagements, serving as the primary point of accountability for each


* Lead executive-level client relationships, facilitating steering committee meetings, status reviews, and strategic planning sessions


* Manage escalation pathways, proactively identifying risks and resolving delivery issues before they impact client outcomes


* Define and report on SLAs, KPIs, and operational health metrics, ensuring transparency and trust with client stakeholders


* Partner with Deloitte account leadership to support contract performance and client satisfaction within the managed service model

Delivery Oversight


* Own end-to-end delivery accountability across the full MPaaS lifecycle: Deploy, Run, Maintain, and Evolve


* Oversee team execution across all phases including environment setup, configuration, testing, UAT, cutover, hyper-care, and steady-state operations


* Enforce the 90/10 delivery model - ensuring client instances remain aligned to the QuickStarts baseline while managing approved customizations within defined guardrails


* Drive release planning and coordinate 3x annual value-driven platform releases, aligning client readiness with new age...