Assoc Specialist Customer Supply Chain

Together We Innovate.

Together We Change.

Are you a problem‑solver who loves keeping things moving? We're on the lookout for an enthusiastic Associate Specialist, Customer Supply Chain, to join our Customer Solutions team in the Richmond, VA area.

If you're a results‑driven teammate with a passion for delivering exceptional service, this could be the perfect opportunity for you.As part of the Customer Supply Chain organization, you'll help elevate the service and value we deliver to our Direct Customers, Logistics Partners and Field Sales.

In this role, you'll connect with key parts of the Altria supply chain, making a real impact by supporting the customers we serve.This is a hybrid position that requires employees to work onsite Tuesday through Thursday each week.What you will own and drive:


* Continuous Improvement: Identify opportunities to streamline processes and enhance performance through proactive problem-solving and innovation.


* Customer Relationships: Develop and grow relationships with Direct Customers and AGDC Field Sales.

Key Responsibilities:


* Build a strong understanding of AGDC's end‑to‑end supply chain operations and actively apply this knowledge to support our customers effectively.


* Drive value for direct customers by understanding their ordering patterns and inventory needs - and proposing smart, creative distribution solutions that meet business and regulatory requirements.


* Use our Customer Relationship Management (CRM) to log and track customer interactions, analyze the data to surface trends, and drive actions that remove pain points across the supply chain.


* Partner daily with Direct Customers and AGDC Field Sales via phone and email to resolve complex business issues in a timely, high‑quality manner.


* Own service exception management by digging into details, identifying the root cause, and determining the best path forward.


* Develop strong, collaborative relationships with Direct Customers, Field Sales, 3rd‑party vendors, and Altria operating and service companies to create solutions.


* Update SAP order management system to manage customer order activity with accuracy and attention to detail.


* Identify and champion opportunities for optimization of AGDC's finished goods distribution network, systems, and order-to-cash processes.

What we want you to have:


* Bachelor's degree required; Business Management with a focus in Supply Chain or Logistics preferred


* Ability to balance multiple priorities in a dynamic, changing environment, using strong judgment and critical thinking to navigate uncertainty.


* Confident and curious when engaging across multiple organizational levels, asking thoughtful questions to fully understand issues and drive alignment.


* Strong verbal and written communication skills, with the ability to articulate insights clearly and structure thinking in an organized, disciplined way.


* Problem solving and ...