Guest Service Agent - voco Kirkton Park Hunter Valley

First impressions count.

To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Part Time Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
 

Set amongst 70 acres of manicured gardens, lush countryside and breathtaking mountain views, voco Kirkton Park Hunter Valley offers guests a unique, elevated experience in the heart of wine country. 

 

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Be knowledge about hotel and surroundings to be able to make thoughtful recommendations to our guests.

             

 

What we need from you:
 

● Proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera

● Experience in a similar Front Office / Guest Relations role would be advantageous 

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 

● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

● Flexibility - working, weekends and public holidays are all part of the job

● Have the legal right to work in Australia.

 

What you can expect from us:

 

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives. 
 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting ...