Head of Clinical Delivery

Accountabilities

1.

Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.

2.

Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.

3.

Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.

4.

Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.

5.

Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.

6.

Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.

7.

Engage external stakeholders (e.g.

DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.

Key Internal Stakeholders & Relationships

• Clinical Support Coaches

• Head of Operations & Delivery Enablement

• Operational Training and Development

• Clinical Delivery/SB Clinical Leads

• Clinical Content Developers

• Clinical Assurance Managers

• Quality Calibration and Audit Leads

• Commercial, Technology and Central Services

• Clinical Governance, Safeguarding & Policy

Key External Stakeholders & Relationships

• DWP stakeholders

• DRG and other clinical governance partners

• External suppliers/partners where relevant

Qualifications & Experience

Essential

• Qualified health professional with current registration/license to practice and continuous professional development compliance.

• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.

• Demonstrable leadership of audit/assurance functions in clinical environments

• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.

• Experience in creating and executing action plans to consistently drive quality and performance improvement.

• Strong analytical skills with proficiency in Excel and PowerPoint

• Proven stakeholder management; able to influence and empower others to make proactive decisions

Desirable

• Management experience leading multi-disciplinary clinical teams

• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services

Maximus Competencies

• Embraces Respect

• Partners Effectively

• Creates Innovative Solutions

• Focuses on the Customer

• Demonstrate...