Patient Services Coordinator

 

Join Our Team as a Patient Services Coordinator!

Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice.

In this key role, you’ll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all.

If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we’d love to hear from you!

 

Job Summary:
 

The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office’s day-to-day operations.

Responsibilities:



* Answer phone calls and emails, scheduling patient appointments.


* Verify insurance information and process billing and payments.


* Greet patients and ensure they are checked in properly.


* Manage patient records and ensure that all forms are completed.


* Coordinate patient follow-up and reminders for appointments.


* Handle office correspondence, including scheduling, rescheduling, and cancellations.


* Maintain and update office calendars.


* Assist with patient referrals and coordination of care with specialists.

Qualifications:



* High school diploma or equivalent.


* Previous experience in a dental office or customer service role is preferred.


* Excellent communication and organizational skills.


* Knowledge of dental office management software.

Work Environment:



* Mostly desk-based with some patient interaction in the reception area.


* Friendly, client-focused, and professional.

The front desk is a high-traffic area, requiring excellent multitasking and communication skills.

 

What We Offer:



* Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)


* Company Provided Life Insurance


* Paid Holidays


* Paid Time Off (PTO)


* Flexible Spending Account (FSA)


* 401(k) Plan


* Learning Management System (LMS) to keep your skills sharp


* Opportunities for professional growth and development


* A great collaborative team environment!