Senior Housing Manager

Senior Housing Manager

Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan.

Temporary (until end of March 2027), full time (37.5 hpw), flexible working

Home based role - covering patches cross Hertfordshire, Cambridgeshire, Essex and Bedfordshire

We can?t offer a CoS for this role

Home, a place where you belong

You have a fantastic opportunity for you to join our awesome income collection team working alongside another Senior Housing Manager.

 You will be managing a team of skilled income housing managers and finance inclusion partners.

As our Senior Housing Manager, through visibility, engagement with customers and proactivity on our estates, you?ll really get to get to know our communities.

This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. 

What you?ll do


* You?ll lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion and developing effective processes and procedures in the context of changing customers? needs, regulatory requirements and best practice and identify regional trends


* You will lead on work with the financial inclusion partners to help customers who need support with their income.


* You will lead on work with the Income housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits


* You?ll work collaboratively with colleagues working in the patches, colleagues across Central Region, customers, Partners and External agencies to achieve best outcomes for customers and Home Group.


* You will manage the impact of welfare reform provisions, ensuring on going efficient and effective advice and support service to customers to manage risk on rent income levels.


* You will provide active and effective leadership, guidance, coaching and supervision and support to colleagues you are directly responsible for.

Why join us

You?ll have space to use your judgement and lead in a way that feels human and practical.

You?ll flex both your housing knowledge and leadership skills, while shaping income services that really matter to customers.

With trust, flexibility, and support to grow, this role lets you build confidence and influence at the same time.

Be part of one of the UK?s Great Places to Work!

You have    


* Worked in housing before and understand income collection, housing management, housing law and in an ideal world, universal credit and leasehold and shared ownership too! 


* Ability to collect and prepare and analyse information and reports with appropriate detail, clarity and evidence for management use.


* Experience in the delivery of income recovery/arrears management/credit control utilising broader holistic approaches to maximising income and reducing incidence of arrears


* passion...