Consumer Banking American Dream Analytics Director

Join JPMorganChase's Consumer Banking Customer Data & Analytics team as a Data Scientist Director supporting the American Dream Initiative, a firmwide, multi-year effort to expand economic opportunity in communities across the United States.

This is an exciting opportunity to help shape a high-profile strategic initiative by developing advanced analytics that drive customer engagement, inform strategic decision-making, and measure progress toward expanding economic opportunity and financial well-being across the country.

This is a senior leadership role that requires technical expertise, strategic vision, and executive-level influence to translate complex data into clear actionable decisions.

As a Data Scientist Director at JPMorganChase within the Consumer Banking Customer Data & Analytics team, you will build and lead a high-performing team responsible for the end-to-end delivery of analytics solutions that support customer acquisition, engagement, servicing, and retention in support of the American Dream Initiative.

You will define the analytics strategy, develop a high-performing team, and partner closely with stakeholders across the firm to transform data-driven insights into measurable business and community outcomes.

Job responsibilities


* Define and drive the customer analytics strategy for the American Dream Initiative, aligning measurement and prioritization to core goals.


* Build and lead a team to deliver high-impact insights across the customer lifecycle, performance, and program effectiveness.


* Establish and oversee a performance measurement framework, including KPI development, executive reporting, experimentation, and impact assessment, to drive data-informed decision-making and program optimization.


* Partner with Product, Marketing, Research, and business stakeholders to develop data-driven customer engagement strategies that improve acquisition, deepening, and retention.


* Leverage emerging AI, machine learning, and analytics capabilities to develop innovative solutions that enhance customer outcomes and advance the initiative's goals.


* Translate complex analyses into clear narratives and recommendations for senior leaders, balancing strategic ambition with operational feasibility, risk discipline, and measurable outcomes.

Required qualifications, capabilities, and skills


* Master's or PhD in a quantitative field and 10+ years of analytics experience.


* Proven senior leadership experience managing and developing multidisciplinary analytics teams in a large enterprise environment.


* Deep expertise in data science and analytics, including hands-on experience with predictive modeling, statistical analysis, segmentation, and experimentation.


* Demonstrated ability to deliver AI, machine learning, and analytics solutions that drive measurable business outcomes, ideally within financial services or consumer products.


* Strong business acumen, with the ability to frame ana...